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How moonprize Handles Your Personal Information

Your privacy is a core part of how we run this platform — not an afterthought. This page explains what personal data we collect when you open an account, make a deposit via PayPal, Venmo, or Play+, or contact our support team, and what…

Data collected only for account and payment purposesNo sale of personal information to third partiesAccess requests handled through your account settingsEncrypted storage for all account and wallet dataState-specific privacy rights honored where applicable

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PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you have questions about your data, want to submit a deletion request, or need to update the payment information tied to your account — including your linked PayPal, Venmo, or Play+ details — our support team can walk you through the process. Reach out through any of the channels below and include your registered email address so we can locate your account quickly.

Live Chat Start a chat from your account dashboard. Our team can pull up your data profile and walk through access or deletion requests directly in the session.

Email Support Send your privacy request to our support address. Include your registered email and the specific data action you need — we respond in the order requests arrive.

Account Settings Many data preferences — linked payment methods, marketing opt-outs, and session history — are adjustable directly inside your account settings without contacting support.

DATA HANDLING PRACTICES

How We Protect and Retain Your Information

We apply encryption to all stored account and payment data, including details tied to your PayPal, Venmo, and Play+ transactions. Session tokens expire automatically after inactivity, and login attempts trigger multi-step verification when we detect a new device or location. We keep your data only as long as your account is active or as required by applicable law — and we delete it on a verified schedule once a deletion request is confirmed and processed.

Encrypted Storage Account data, wallet details, and identity documents are stored with encryption at rest. Payment credentials like PayPal and Venmo account info are never stored in plain text on our servers.

Cookie Policy We use session cookies to keep you logged in and analytics cookies to improve page performance. You can manage cookie preferences through your browser settings or our in-site cookie manager.

Data Retention We retain account records for the period required under applicable financial and state regulations. Once an account is closed and the retention window passes, personal data is deleted or anonymized.

Access and Correction You can request a copy of the data we hold on you or ask us to correct inaccurate information. Submit the request through live chat or email with your account's registered email address.

What This Privacy Policy Covers

moonprize Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

When you create an account with moonprize, we collect the information needed to verify your identity, process transactions, and deliver support. That includes your name, email address, date of birth, and payment method details — for example, the PayPal email address or Venmo handle you use

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to fund your account, or the Play+ prepaid card number linked to your wallet. We also collect device and session data automatically when you log in from a phone or desktop, including IP address, browser type, and interaction logs. This data helps us detect unusual activity
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and protect your account from unauthorized access. We do not sell your personal information to data brokers or marketing companies. We share data only with the payment processors, identity-verification services, and technology partners needed to run the platform — and only under contractual obligations that restrict
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how they use it. Your rights under applicable state privacy law — including the right to know what we hold, the right to request deletion, and the right to opt out of certain data uses — apply to you based on your state of residence. Availability
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of specific rights depends on local law.

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Common Questions About Your Privacy at moonprize

These are the questions we hear most often from account holders about how their data is used, stored, and accessed. If your question isn't covered here, live chat is the fastest path to a direct answer.

We collect your name, email address, date of birth, and the payment method you register — PayPal, Venmo, or Play+. Identity verification may also require a government-issued ID and proof of address depending on your state.

No. We do not sell your data to data brokers, advertisers, or marketing platforms. We share data only with processors and partners directly required to operate your account, under strict contractual limits.

Submit a data access request through live chat or our support email. Include your registered email address. We'll confirm your identity and provide a summary of the data we hold within the timeframe required by your state's privacy law.

Yes. You can request deletion through your account settings or by contacting support directly. We'll process it after verifying your identity and completing any legally required retention period for financial records.

Payment credentials are processed by our payment partners and are not stored in full on our servers. We keep only the transaction reference needed to support your account history and dispute resolution.

Yes. Privacy rights — including the right to know, the right to delete, and the right to opt out of certain data sharing — vary by state law. We honor the rights applicable to your state of residence where access is permitted under local law.

Reference

Privacy Policy

Access may be available only in states where local law permits.

InfoLegal AccountRegister Infomoonprize Betting Glossary

How moonprize Handles Your Personal Information

How to Reach Us About Your Privacy

How We Protect and Retain Your Information

Common Questions About Your Privacy at moonprize

01 What personal data does moonprize collect when I open an account?

02 Does moonprize sell my personal information to third parties?

03 How do I request a copy of the data you hold about me?

04 Can I ask moonprize to delete my account data?

05 How does moonprize handle the payment data tied to PayPal, Venmo, or Play+?

06 Do my privacy rights depend on which state I live in?

Privacy Policy

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