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What You Agree To When You Play With Us

Our legal framework covers your account rights, how we handle your data, and the state-level eligibility rules that determine where moonprize is available to you. Access to our platform depends on your state's laws and the eligible states we currently serve.

State-Based EligibilityAccount Terms ApplyPrivacy & Data RightsCookie PolicyContact for Legal Requests
moonprize What You Agree To When You Play With Us
HOW WE HANDLE THIS

Data Handling, Cookies and Account Security

Our approach to data, cookies, and account security follows the policies set out in our full Privacy Policy, available through your account dashboard. We collect only the data we need to operate your account, process PayPal and Venmo transactions, and meet state-level compliance requirements. Here is what that looks like in practice.

Data Collection

We collect account registration details, payment method identifiers, and session activity. We do not sell your personal data to third parties outside of what state law requires us to share.

Cookie Use

Cookies help us keep your session active and remember your preferred payment method, whether that is PayPal, Venmo, or your Play+ card. You can adjust cookie settings in your browser at any time.

Account Security

Your account is protected with SSL encryption, and we require identity verification before processing any withdrawal. Requests for account changes — like a new linked PayPal address — trigger an email confirmation step.

Data Retention and Requests

We retain account and transaction data for the period required under applicable state law. To request a copy of your data or ask us to delete specific records, contact support in writing through your registered email.

LEGAL CONTACT PATHS

Reach Us With Legal or Policy Questions

If you have a question about our terms, need to request data access, or want to flag a policy concern, these are the channels to use. Our support team handles legal correspondence and routes account-specific requests to the right internal team.

Live Chat Open the chat icon inside your account dashboard to reach a support agent for questions about your rights, account status, or specific policy clauses.
Email Support Send detailed legal or data requests to our support email. Include your account ID and the specific policy section you are asking about for a faster response.
Account Help Center Browse our self-serve help center for answers on account terms, state eligibility, cookie settings, and how to request a copy of your stored data.

Common Questions About Our Terms and Your Rights

These are the questions we hear most often about how our legal terms work, what your rights are as an account holder, and how to take action when something needs to change.

Yes. Access to our platform depends on whether online casino and sportsbook activity is permitted under the law of your state. Check your state's current rules before creating an account.

Email our support team from your registered email address with a data access request. Include your account ID and we will respond within the timeframe required by applicable state law.

You can submit a deletion request through support. We will remove what we can, but some data must be retained for legal and compliance purposes — we will tell you which records fall into that category.

Payment identifiers linked to your account are retained for the legally required period after closure. They are not shared with third parties and are not used for any transaction once your account is closed.

If you disagree with a terms update, put your objection in writing within 30 days of the notification email. Our support team will route your dispute to the appropriate internal contact for review.

Our cookies operate within the moonprize platform only. They manage session state and remember your preferred payment method. We do not use cross-site tracking cookies for advertising purposes.
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Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.